Terms of Service

1. Who operates the service

Wedding Quest is to be operated by [legal entity name], ABN/ACN [number], of [registered address] (“we”, “us” or “our”). Contact: [verified legal/support email]. These details must be completed before this agreement is offered to a customer.

2. Accepting these terms

By creating an account, purchasing an event pass or using an event as a guest, you agree to these Terms and the Acceptable Use Policy. If you create an event for an organisation or another person, you confirm you have authority to act for them. You must be at least 18 to purchase a pass.

3. Accounts and event access

Hosts must provide accurate account information, keep credentials secure and tell us promptly about suspected unauthorised access. Event links and QR codes should be shared only with intended guests. Guests may use a display name without creating an account, but event activity may still be associated with a guest session for operation, moderation and security.

4. Event passes

A pass applies to one event and includes the guest, upload and gallery-retention limits shown at checkout. It is not a recurring subscription. Features requiring internet access, a compatible browser or venue display equipment are the host’s responsibility. We will not silently move an event to a higher paid tier.

5. Host responsibilities

Hosts are responsible for:

• checking trivia, prompts and event information before publishing;
• inviting only appropriate guests and moderating uploads;
• giving guests any notices and obtaining any consents required for photography, children, private venues or sensitive events;
• avoiding prompts that encourage unsafe, humiliating, discriminatory or unlawful behaviour; and
• having a reasonable backup plan if venue connectivity or equipment fails.

6. Your content and guest uploads

You keep ownership of content you create or upload. You give us a limited, non-exclusive licence to host, copy, process, resize, display and deliver that content only as needed to provide, secure and support the event service. The licence ends when the content is deleted, except for temporary backups and records we must lawfully retain. You confirm you have the rights and permissions needed to provide the content.

7. Moderation and removal

We may block, quarantine or remove content, accounts or event access where reasonably necessary to enforce these Terms, protect people or systems, or comply with law. We may preserve and report material when legally required. Hosts remain the first line of moderation for their private event galleries and slideshows.

8. Payments, refunds and taxes

Prices and any applicable tax will be shown before payment. Payment processing may be provided by a third-party processor identified at checkout. Refunds are handled under our Refund Policy. Nothing in these Terms limits rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.

9. Service changes and availability

We may improve or change the service, but will not materially reduce a paid event’s core inclusions without a reasonable remedy. Online services can occasionally be interrupted. We will use reasonable care and skill, communicate material incidents where practical and restore service as reasonably possible.

10. Intellectual property

We or our licensors own the service software, visual design, brand and non-user content. These Terms do not transfer that intellectual property. You may not copy, sell, reverse engineer or interfere with the service except where the law permits it.

11. Liability

The service comes with guarantees that may apply under the Australian Consumer Law. Any exclusions or limitations must be read subject to those guarantees and other non-excludable rights. To the extent lawful, neither party is responsible for indirect or consequential loss that was not reasonably foreseeable. The final liability wording and any cap must be settled by Australian counsel for the operator’s actual business and insurance position.

12. Suspension, closure and data

You may stop using the service and request account closure. We may suspend access for a material breach, security risk, non-payment or unlawful use, with notice where reasonable. Event content is retained for the plan period unless earlier deletion is requested or law requires otherwise. See the Privacy Notice.

13. Governing law and disputes

These Terms are proposed to be governed by the laws of [Australian State or Territory]. Before starting formal proceedings, each party should try to resolve a dispute by contacting the other and allowing a reasonable response period. This does not prevent either party seeking urgent relief or using a consumer regulator or tribunal.

14. Changes and contact

Material changes will be notified to account holders and will not operate retrospectively where that would be unfair. Questions, complaints and legal notices should be sent to [verified contact email and postal address].